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 Index
: PCB Library : PCB FAQ |
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to find answers to your specific questions:
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Q. How can I control the cost of my PCBpro Order? We have designed PCBpro with the idea of giving our customers more control. Board design involves the specific design parameters that may or may not be flexible. However, the quantity of boards and the lead-time you select can be planned to help reduce your board cost. For example, if you only need 10 boards for prototyping, you should review the pricing for higher quantities at longer lead times because the cost could be similar. As you make your purchasing decisions (both immediate and long term), it is important that you use the pricing matrix for your benefit. Many times, prototypes can be ordered at a reduced unit cost by ordering longer lead-times. This is especially effective for non-standard prototypes involving multi-layers, tab-routing, V-score, UL, non-standard board thickness and copper weights, etc. At times the cost of ordering a prototype with a longer lead time will be much less than that of a quick-turn order. Remember, with PCBpro you’re in control!
If you are having troubles with the functionality of the site or if you are encountering problems processing or submitting your order, please use our contact form on the contact us page and explain the problem. This will help to expedite your request. If you feel more comfortable dealing with a member of our sales staff, then please go to our contact us page.
There are a variety of uses for our printed circuit boards. We have manufactured printed circuit boards for conventional use, such as TVs, radios, testing & design equipment, along with many hobbyists' creative inventions. Also, there are some specialized and surprising uses for our printed circuit boards as well. Our boards are included on the following: the Hubble Telescope, GMC prototype vehicles, FAA Jet Propulsion Labs, and even used on bats & small animals for tracking!
If your interests are more specialized, please browse through pcb links page for additional answers to your specific needs. Our partners include software, design and assembly companies, and much more. We are in the process of creating a PCB Wizard that will ask you a series of questions about your specific needs. The Wizard will then evaluate your input and suggest the appropriate service: PCBpro or one of our PCBexpress services. We feel that this will be an extremely beneficial tool for our customers. This idea was created based on the feedback from our customers! If your requirements are beyond our capabilities, we can recommend an excellent partner that provides quality service. Also, please review pcb links page for a list of assembly companies that can provide solutions to your needs. Another method of payment is to set up an account with our company. First, setup an online account at MyPro. Then, click on our link to apply for credit, where you will find our Terms & Conditions as well as a form with the required information to submit. Or download our online credit application and fax your completed information to 503-829-5482. Please note: Approval of credit takes five days, so if you have a quick turnaround need, it is suggested that you purchase by credit card. If everything is approved, then you are set up and ready to order from PCBPRO! For our international customers, we accept only credit card payments. Please note, all credit cards are verified for authenticity before issuing any order. Our belief is that in supporting the future engineers and designers at the university level, those same individuals will buy and use our services when they become employed. It provides a 'win-win' situation for students, universities and PCBpro. Please go to our contact us page and send us an explanation of your needs and requests. PCBpro Sponsorship policy PCBpro will donate PCB boards only to non-profit organizations or educational institutions up to a limit of $350 per calendar year. In return, the organization will recognize PCBpro's contributions by adding the following: our link to the organization's web site, PCBpro's logos to their projects, and/or any other applicable recognition of sponsorship. For multiple orders, we can offer 20% discount to qualifying organizations, if they are willing to provide PCBpro exposure through their web site or on their project. The limit of the discount is $500. The sponsorship team will review other sponsorship inquiries or exceptions to the above on a case-by-case basis. |
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Where do I begin (how do I start) using the instant
quote?
It is our hope that all of your questions will be answered by utilizing
the information throughout this site. If you have searched extensively
through our site and still cannot find your answers, please complete
the contact us page and provide a detailed
explanation of your specific questions.
First, set up a MyPro account and enter your information. Then, make your password available to engineers that make requests to you for purchasing. Let them save their desired quotes, using your MyPro account, that they wish for you to purchase. When someone generates a quote and stores it in the MyPro account, you will receive an email with the specifications. Any updates or new quotes generated on our site are sent to your email address. When it is time order, you can log into your MyPro account, go to the 're-order, re-quote' page, and pull up the desired quote. Click on the quote and it will display all of the information that you can quickly double-check with the copy of the quote received by email. Then, submit the order. If the information does not match up, then save this quote for later and pull it up again when the corrections have been made. If you have any questions about this, please go to our contact
us page and send us your questions or suggestions.
If you are using the latest version and still have problems, please
go to the contact us page and explain in
detail the problems you are experiencing. It could be that we have an
internal problem, which we would want to fix immediately.
We do not issue any order until our pre-engineering staff has approved
your files. You will receive an immediate confirmation of your order.
Once our pre-engineering staff has approved your files then your order
is issued. You will receive a confirmation that your order is scheduled
for production. A projected shipping date is also included for your
reference.
Please go to our pcb links page for a listing
of the companies whose software we accept.
In all of these cases, we will contact you for clarification. Please
be aware that we do not begin any orders until our pre-engineering staff
approves your drawings. You can avoid any hassles or delays by making
sure that you have followed all of the procedures required by PCBPRO.
Please see our file
requirements page for more information.
Another method of payment is to set up an account with our company.
First, setup an online account at MyPro, Then, click on our link to
apply for credit, where
you will find our Terms & Conditions as well as a form with the
required information to submit. Or download our online credit application
and fax your completed information to 503-829-5482. If everything is approved, then you are set up and ready to order from PCBPRO! For our international customers, we accept only credit card payments.
Please note, all credit cards are verified for authenticity before issuing
any order.
The easiest way to solve your problems is to explain the problem in
our contact us page. We take the problems
with our web site very seriously and act upon customer problems accordingly.
YES, we have a new service called Plot & Go Panels. We now offer 14" x 18" panel space for your multiple prototype designs with quick turnarounds for up to 6-layers. Click here for more information: http://www.pcbpro.com/pcb-specials.php For more information about testing, please review our PCB glossary:
For test fixture requests with a lead time of less than a week, it is important that you add an extra day for the testing or be aware that we might need to add another day to your lead time. It is suggested that if you require testing you quote your board an extra day later to use as a cushion. I’m a new customer and am curious as to why my order might be held up? There are various reasons why an order might be put on hold: if
our pre-engineering team has problems interpreting your drawings, if
there are questions regarding the information you provided, or if there
is an alternate solution which could save you time and money.
Here's the simple process: That's it! Sounds too good to be true? Try it out and see:
Your Current PCBpro Orders: When Pre-Engineering receives your files, your order status will change from 'New Order' to 'Pre-Engineering'. This indicates that Pre-Engineering has received your files and will contact you if there are any questions. If your order does not change by 8:00 am PST, the next day, then send an e-mail to files@pcbpro.com to inquire.
An example is that we post all the steps of the order process online
for your viewing so you can see all the steps and there are no surprises:
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What is MyPro?
Translation of our web site into other languages is currently in the
works. Check back from time-to-time to view our progress and please
offer feedback and suggestions on desired languages and cultural features.
How do I go about sharing or transferring MyPro Member information to others that need to follow up with future orders? If you need to transfer ownership of your previous orders, saved quotes or would like to share your information with others, then all you need to do is send an e-mail with the following information: =============== I would like to share/transfer the following information from MyPro Member account: Please share the following saved quotes/orders: [order numbers] We will make the changes and send you a reply when everything has been
changed. If you have any additional questions, please send an e-mail
to: |
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What does PCBpro use as its standard for manufacturing?
We might be able to accommodate your needs, but this would fall outside
the range of our Internet products group.
1. Increasing clearances on inner layer ground and power layers if
insufficient We will send an email indicating what changes we have made, so that you have the opportunity to modify your master design if you wish. Please indicate on your order form if you do not wish us to make modifications. DISCLAIMER!! Although we will attempt to output artwork that will give you a functional board, we will not be responsible for board failures due to customer design problems!
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| Copyright 2007 PCBpro-Sunstone Circuits. All Rights Reserved. | |||||||||||||||
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